I dropped off a package here to return an item I purchased online. After a few days, I noticed the package hasn’t been scanned, I came back to inquire and the lady here was so useless. I explained to her the situation and she didn’t help at all just saying the driver would have scanned it and left it at that. Now I can’t get my refund since they lost my package. Avoid at all cost.
Rude and poor customer service. Endured it all only to find out cash and debit only service. Pics of store in google are stock photos and not the store itself. It’s really cluttered and dirty.
The lady here is so rude . If you are frustrated in life sit at home and remove your frustration on your family and not on customers. We pay you and you don’t pay us . I feel like abusing but that’s not my character !
Outstanding Service from Start to Finish! Their deliveries are always on time, and the tracking system is accurate and easy to use. The drivers are professional, courteous, and handle packages with care. I recently received a time-sensitive package, and it arrived earlier than expected in perfect condition — that kind of reliability is why I trust UPS. The customer service team is also fantastic. I had a quick question about rescheduling a delivery, and they were helpful and efficient in getting everything sorted.
This store was an extremely poor customer experience. First, they only accepted cash payments and didn't provide receipts. Second, they went back on their word and refused to provide paper copies of the photos. When I returned to retrieve them, they refused to acknowledge them. This is a complete lack of honest service. Third, they didn't have a clear price list for their services. Fourth, the front desk staff, especially one woman , were extremely rude and unprofessional. They shouldn't have this kind of job. They spouted nonsense and even threatened to call the police. If I had read the reviews on Google beforehand, I would never have patronized this store. I hope everyone who reads these reviews will avoid this store, as it's a fake UPS store. Don't believe anything this woman says, because she can lie for a few dollars.
If it was possible to HAVE A -0 - I would give it. Emily is RUDE,IMPOLITE and Inefficient. DO NOT EXPECT ANY FOLLOW UP WHEN YOUR PACKAGE IS LOST. I am not blaming the store, I just expect SOME CUSTOMER Service from the OWNER. .I have confirmed with UPS-US. They sent you (EMILY) documentation on August 28th .YOU HAVE NOT RESPONDED-instead you told me that UPS-US is not looking for the 10lb package. YOU LIED. You have not followed up. They are waiting on you to send back the document to start the CLAIM. You should be ASHAMED of yourself---look at the NEGATIVE REVIEWS YOU AND YOUR STORE HAS RECEIVED. ARE YOU NOT ASHAMED?
This is the worst experience. I am still waiting for my parcel to be received by my family. I have sent two months ago. I was charged extra to be shipped as early as possible but at the end it took more than two months and still waiting. Their service is the worst service I must say. They don’t give you proper response to your inquiry and the staff are super ignorant with their responsibilities. Anyway I hope I will get refund for the high shipping charges. I regret choosing UPS. I won’t recommend you going to UPS or particularly at this store base on my worst personal experience. I hope this will help some people to choose the right one because I should have gone through the review before choosing UPS. I think they should have options for giving negative stars to let people know how worst their service is . Anyway I hope they can improve their customer service through the reviews . I hope they won’t be ignorant with this review as well.
The UPS Store is a Canadian Shipping and mailing service based in Scarborough, Ontario. The UPS Store is located at 2375 Brimley Rd Suite 783, Scarborough, ON M1S 3L6, Canada.
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