Know what you order. I ordered and paid upgraded buble milk tea (i.e. replaces non-dairy creamer, a.k.a. fake milk, with real milk), but I was given the cheaper watery non-dairy creamer version. I went back, hoping they will correct it. Instead, the two ladies at the counter gave contradicting answers with each others. One claimed that it's real milk and that's the way it tastes, watery. The other lady claimed that it's the way non-dary creamer version tastes like, not knowing I ordered the real milk version. Seeing there's powder residue on the cups, it's obvious that it's not real milk. At the end, they refused to correct and replace the drinks. They insisted that's the way it's supposed to be. Yeah, right, tell that to those who rarely drink Coco buble tea. This branch's customer service is just as bad as their drinks. Avoid this branch, go to Chatime in the same plaza instead. You will be happier and healthier.
I have bad experience with contacting head office customer service. I have emailed them over 5 times, from the contact us page, and sent a message through social media. No one gets back to you. Very disappointing. However to at Kennedy commons, Emily and Sophie, addressed my concerns and corrected what needed to be corrected. Emily and Sophie has always greeted me with a smile and made sure my drink was always made to my satisfaction. They are the true assets to coco bubble tea brand and deserve rises. Thank you to Emily and Sophie for stepping in and taking care of my problem.
The 2 ladies working here are so nice. They let me order the Chocolate Milk Tea even tho it’s not on their menu. It’s my wife’s go to drink that is why it’s a must for me to get it Haha That’s why I will only go to this place and not in any other Coco anymore.
The man cashier at this location was very rude and arrogant. He threw the straw and the drink rudely on the bar even though i was there and there was only one customer ordering. Its not in the rush hours at all. It happened twice to me. Additionally, the taste is not consistent at all comparing to other locations. Very unpleasant and disappointed customer service. Not gonna pay for that terribal attitude.
We usually have no problems with Coco but their new Mango Pomelo Sago Smoothie was not it. It came with extremely bitter pieces, likely the mango. Not drinkable at all. Stick to the milk teas. EDIT: I left an email and this original review right after trying the drink. A few hours later, it was still on my mind so I checked the email receipt and noticed a number to call if there were issues with the order. Was surprised to connect with the store and not HQ when I dialed. I explained the situation, to what I would guess is the store manager, and she apologized for the situation. She explained pomelo is naturally bitter (but shouldn’t be at the level we received) and offered 2 free drinks on the Coco account. Koodos to her for addressing the situation. Changing the original 1* to 4* review
I regularly buy 2-4 drinks during each visit and go to Foody World at least once or twice a week. Recently, I’ve noticed that the drinks from this particular location have been inconsistent in taste, even though I order the same drinks from multiple locations. As a VIP member, I’m supposed to receive a 50-cent discount per drink, but not only have I been incorrectly charged, the drink quality has also worsened. I contacted CoCo customer service to request that my drinks be remade or refunded. After waiting for a month, I was told that the manager refused my request because they claimed the orders were correct. Unfortunately, the customer service at this location is disappointing. Even when the drinks don’t taste as they should, they refuse to address the issue. Despite my previous bad experiences, I gave the location another chance while shopping at Foody World. Once again, the drinks were poorly made—lacking flavor, and my Mango Pomelo Smoothie had ice chunks in every sip, even though it’s supposed to be smooth. Over my last two visits, I spent around $44 at this location, and none of the drinks were satisfying. I don’t understand why the drinks at this location taste different from other CoCo locations, especially since they use the same ingredients and recipes, which are supposed to be strictly followed. I highly do not recommend to buy drinks at this location as manager or the customer service cares enough to address the issue. Attached pictures are the two separate orders that I had issue with and the response from Coco customer service after a month.
Ordered the October 2 for $10 special and asked if I could have sago removed or at least reduced from my drink, girl checked with an older lady and said yes but the portion will be smaller (which I agreed to) so we proceeded with the order. After the drinks were made I asked which one had no sago, girl said both had the same. The old lady came over and said if they removed sago the drinks wouldn't fill the cup. I said yes that's fine it's what we agreed with so why wasn't it made that way Girl said yes it can be reduced but not at their shop and was adamant they won't make it any other way Worst experience ever.
CoCo Fresh Tea & Juice is a Canadian Bubble tea store based in Scarborough, Ontario. CoCo Fresh Tea & Juice is located at 8 William Kitchen Rd, Scarborough, ON M1P 5B7, Canada.
Please contact with CoCo Fresh Tea & Juice using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find CoCo Fresh Tea & Juice opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Bubble tea store in Scarborough
You Might Also Consider