The attendant working at around 2 AM today is incredibly horrible at his job, a totally stunned individual. I paid at the pump and needed to get a pack of cigarettes, but i figured i might buy a drink. So im standing by the door trying to make my mind up and i see the attendant aggressively banging on the glass like im some dog thinking i was trying go in thru the front door. Like i said, this attendant was a total buffoon. I then snapped back at him letting him know i was trying to see what kind of drinks were on display, of course he had no idea what i was saying because he was on his phone the whole time instead of doing his job. I figured i just pay for my smokes and gas as quickly as possible so i can get out of there but no it gets even worse, As i go to pay i tell him im going to use debit, so im reaching into my wallet, and he starts aggressively telling me to open the glass door at the other end, like whats wrong with this guy, im trying to get my wallet out, how about you wait. Its not like hes doing his job anyway. Hes literally on the phone not giving a damn. Totally unprofessional. Last time i ever go to this gas station. Theres a Petro Canada across the street and an Esso close by, i recommend those places instead of this dirty Shell gas station that looks like hasnt been renovated since the 90's. Get some employers who understand english and treat customers with respect instead of looking like a fool talking to your family "back home" during working hours. This is the worst gas station in the city and ill be following up with corporate.
Attendant at the station told me my prepay did not go through, charged me twice, required a refund, was rude and arrogant when trying to explain the refund policy to me (could not explain it). Had to print a receipt twice because she seemed confused. Terrible customer service.
It's fine but do NOT go to the the Tim's. That place is a 0 star review from me. Just drive up the street to the Alton towers location to save yourself the headache.
*SCAMMERS* ***DRIVERS BE AWARE OF THIS GAS STATION, IF YOU MUST COME TO THIS GAS STATION PAY IN CASH****** There is a concern about this Shell gas station (5445 Steeles Avenue East Scarborough, ON M1V 5C2) that I recently went to visit which was Oct.3.2017 between 6:45am-7:25am. I tried to pay at the pump but it didn't work, so I went inside to pay and the debit machine also wasn't working, it kept on saying declined. So I tried about 2 times and still didn't work and the 3rd time it finally said Approved. There was also another lady there that was having the same issue, she said that she was going to be late for work and that her dad will bring the money so the gas attendant allowed her to leave and said "It's okay I know your dad" which I thought was very weird. When I had asked for the receipts for the ones that didnt go through he had ignored me. Anyways I went on to check my online banking and noticed that I got charged twice for gas, so I called the gas station to tell them about the issue and I spoke to man who sounded like the same gas attendant that I encounter that same morning and finally found out his name which was Thillai and he made it seem like It was a joke and he said that the accountant doesn't come in until midnight and only then they will know if they have over charged me and that they will call me, surprise surprise no one has called me. So I called again in the morning( October 4 2017) at around 7 am spoke to a different man and I have asked him if I can have the store owner's name and number and he refused to give it to me and then when I told him that they have over charged me and maybe have done it to other customers, he laughed and said "then call the police", my impression was that he wasn't surprised or shocked that I was calling about being over charged, I also found out that Thillai is the store manger who I spoke to on the phone, clearly didn't deal with the issue professional. Oct.4.2017 I went to the bank and spoke to a teller to look into my account and it shows that I did get charged twice and it went through the first time at 7:08 am of Oct.3.2017 then again at 7:11am and again at 7:21am. ***IF THE STORE OWNER IS READING THIS PLEASE LOOK INTO IT AND CONTACT ME****
Shell is a Canadian Gas Station based in Scarborough, Ontario. Shell is located at 5445 Steeles Ave E, Scarborough, ON M1V 5C2, Canada.
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