Went in here for a payday loan last week, was sitting down and I asked the guy cleaning when the boss would be their or if he could do it, he then turned to me and said “I’m sorry but I do not serve white people” please people don’t go here they are racist and absolutely gross !
They debited my account one day prior to when advised on my contract. Easy NSF opportunity !!! I would advise looking else wear Pay 2 day is much easier and more lenient !
Their customer service sucks!!! I would not recommend this place to anyone cuz you will just be wasting your time! I dont think they know what good customer service is. I had an incident with them and the teller wouldn't even give me a managers number or head office number!! There definitely are other loan places that will do alot more to help you out in any situation, not like this place!! MY ADVICE IS TO STAY AWAY FROM THEM AND GO TO ANOTHER PLACE
tl:dr - Company policy is to lie and use illegal fees - Has their manager post fake reviews to skew score - attempts to bribe customers to change negative reviews Edit : Nishant from PLM called to offer an apology and a $20 gift card. We asked if this meant they were going to live up to their word about the loan and we're told it would be either a $100 loan or the gift card only if I would "work with him to reword the review". Needless to say I do not like feeling bribed to change an honest review and said no. Came to add this and noticed the name on the review that was Nishant is now "A Cool Dude", and two more obvious fake reviews to skew their score. Another dishonest attempt from a highly questionable company RUN, don't walk from this company. If I could give them zero stars I would. Received a call from a person named Nishanth stating that I had been approved for a loan of $300. As I am currently on medical leave from work, I asked him specifically if I would qualify and stated my income, and he said it was fine. We went in today to take them up on the offer, spoke with Perth and suddenly we are only approved for $200. When we advised the clerk about the phone call he basically indicated we were lying. We asked him to call Nishanth, and he refused, then claimed he had but the answer was still only $200. Then he starts telling us we owe a $60 fee from the last loan we had in May 2015, of which we had never been told about, which would be tagged onto the new loan (so basically they would loan $260 with all fees based on that amount, which is not allowed by law). With that loan, we were unable to get into the office and so they processed the payment by PAD (Pre-Authorized Debit) and the payment went through no problem. When we asked what this fee was, we were told that it was $15 for late fees and $45 for NSF. When we showed him on our statement that the PAD did not bounce, the story changed to that they charged this extra fee because they had to process the loan with the PAD, which is against the Payday Loan Act. At this point we started recording the interaction as we knew we were being scammed and will be taking them to the Ministry of Consumer Services. So I had Perth restate what they were going to be doing and said we would accept the $200 (+$60 fee). He called Nishanth at that point and put him on speaker. Nishanth stated that the phone call from his "was a mistake" even though he had asked for me by name , and starts yelling for us to either take the $200 and pay the fee or "go to the next plaza and get a loan from them". We tried to ask about the fee and he would not answer but just kept yelling at us to take the $200 or leave, and then hung up the phone. So we agreed, then Perth got a call (obviously from Nishanth) and said we were no longer eligible based on that I am on medical leave from work (which wasn't a problem before so, another lie). This company is engaging in poor business practices and illegal fees. And try to manipulate their score by the manager posting reviews (see review below mine). Do not use their services!!!!
Payday Loan Mart is a Canadian Loan agency based in Scarborough, Ontario. Payday Loan Mart is located at 2155 Lawrence Ave E #6, Scarborough, ON M1R 5G9, Canada.
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