Preethi at the Telus kiosk in the Parkway Mall really helped me sort out a multitude of issues thePublic Mobile app caused me from the very beginning. She also did it with a smile and made me feel like a values customer advising me properly!!!
These two superstars are a Godsend! Robert and Askin helped me with my phone, set it up, changed my number to my original number, very meticulously directed me on how to ship my old phone and Robert also changed my caller ID which shows up on the receivers end. These tasks were of extreme importance to me and I couldn't be more pleased. They were no-nonsense, professional, methodological, resourceful, and patient individuals who sorted out all my phone issues, questions and concerns. I am so grateful and relieved, I thought this would be a process as it had been when I was a prior Freedom customer, the paradox of that is ironic... If you are looking for excellent customer service, professionalism, and efficiency talk to these two men Robert and Askin. I cannot thank you guys enough and I have told family, friends, colleagues, and acquaintances. I hope Telus realizes the gems it has representing its company and rewards you generously for your diligent work!
Staff employee named Ashwin was so friendly and helpful! I always appreciate someone who really cares about giving you a great deal and making customers happy!
New update - Thank you to Mahlique who helped my mom with a new phone. He was so kind, and patient. He was also very knowledgeable and supported us through the process. Every-time I visit this stand I am greeted and helped by amazing staff - hands down. Always helpful and always attentive. I want to share my most recent experience when I decided I needed a phone upgrade. I had the pleasure of being helped by Arch - firstly, Arch was well knowledgeable about everything and was so very patient. While doing this he also was attentive to other customers that needed help. We had a lengthy process because I was a bit indecisive, and also decided to upgrade my sons phone and also I made changes to my original phone - through all this Arch was so patient, so helpful and never ever expressed frustration. Wow. He is a prime example of a leader, well rounded employee and an expert at what he does. Arch you will go very very far in the world. Thank you so much for your help with we everything - my son and I are very happy with our phones and most importantly your service. I definitely recommend. If I could give 10 stars I would. Also shout out to NJ who was also helpful in previous times.
Faizan was a great help! My grandmother is old and has always struggled with the use of electronics. Faizan spent hours setting us up with a new plan and ensuring we were happy and comfortable with the amount we were spending. He explained everything to us in detail and gave us an amazing deal! 10/10 customer service!
I got the most basic Koodo talk/text plan due to my financial situation the next day, and I got another plan with Bell for the same price but with more data. When I switched to the better service and tried to get a refund for my Koodo plan purchased within 48 hours, Niranjan D. said I could not receive a refund simply as it was a prepaid plan. I did not know that information, and on the receipt, it said I had 15 days to return any unused, and I had not to use any services from the phone provided to me. In the future, when you sell something to your customer, tell them that if they make the switch, they will lose all the sim/activation/plan money so they can make the right decision instead of facing surprises.
My and my wife had the most pleasant transaction with Samantha at the booth. Excellent customer service and knowledge about the product and process. Awesome work!
TELUS | Koodo is a Canadian Cell phone store based in Scarborough, Ontario. TELUS | Koodo is located at Parkway Mall, 85 Ellesmere Rd, Scarborough, ON M1R 4B9, Canada.
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