6
By Appointment Only, 225 Village Green Square Office Location - Pick-up at Warehouse, Warehouse address differ. Please call, 225 Village Green Square, Scarborough, ON M1S 0N4, Canada
Scarborough, Ontario M1S 0N4
+14162881977

I run an a event company. I went in to check out the stock, owner treated me like criminal like I was trying to steal something. Wouldn't help me at all. This is not the way to run any business, especially a hospitality business.

The reviews others have posted online must be fake. I tried making a rental from GNS and was given the runaround every single time. very poor customer service. Their website is very misleading and is not 100% correct please avoid to avoid disappointment.

My wife & I have been using GNS Party Rentals for years, for birthday celebrations, Christmas parties, etc. Their customer service is on point as is their rental fees.

The “uncle” of the owner is by far one of the rudest humans I have ever come across. I was yelled out, hung up on and flat out disregarded. If it wasn’t for the actually owner of the store I would report to the office of consumer affairs. Do NOT go here! Use another more customer service friendly place

So the product they gave was fine, but pick up was a mess. I rented a tug-of-war rope from them on Friday (which btw didn't even have flags on them which is necessary to play the game) for which they called to cancel my booking on Saturday (according to them anyways, though I never saw a call on my phone), but I still got it luckily cause someone cancelled their booking last minute. Sidenote, if I make a booking beforehand, I shouldn't be worried about a call 2 days prior saying the item is not available. Anyways, I was supposed to use it until late on Saturday and drop it off on Sunday. The problem is they only gave me a 3 hour window for drop off, which was from 10am to 1pm. Since I had work at 10am which was on the other side of the city, I asked to drop it off earlier, and they would not budge. They insisted that they only open at 10am and there is no drop off spot. I told them I have work at 10, and they were just like maybe show up around 9:30 and maybe someone would be there but it's still my responsibility to give it to someone. Like seriously, you don't have a place I can drop if a rope!? Surprise, surprise, I show up at 9:30 and and no one is there. I even called them before leaving my house in the morning and after insisting I need to be at work at 10am, they are like drop it off in the back of the building by the loading dock. That ended up being super questionable and I couldn't even tell which dock was theres and which belonged to other stores (wasn't going to risk my $200 deposit by doing that). I mean come on, you guys have been in business for 20 years and couldn't arrange a drop off spot? And even when the guy came at 9:55, he's like we open at 10, give me 5 minutes to go inside and do stuff. Like what!? I'm dropping off a rope, just take it! So I ended up being late for work, had to deal with my boss and lost half an hour of wages just cause of this rope that couldn't be dropped anywhere. Nice job guys

Dropped in a few times for some last minute items we needed for events and was so happy with the customer service we received. Really helpful and welcoming! Not to mention the adorable dog they have behind the desk who is also super friendly!

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GNS Party Rentals — Party equipment rental service in Scarborough

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GNS Party Rentals

Party equipment rental service at By Appointment Only, 225 Village Green Square Office Location - Pick-up at Warehouse, Warehouse address differ. Please call, 225 Village Green Square, Scarborough, ON M1S 0N4, Canada. Here you will find detailed information about GNS Party Rentals: address, phone, fax, opening hours, customer reviews, photos, directions and more.

Opening hours

  • Sunday
    Closed
  • Monday
    Closed
  • Tuesday
    Closed
  • Wednesday
    Closed
  • Thursday
    Closed
  • Friday
    Closed
  • Saturday
    Closed

Rating

3
/
5
Based on 6 reviews

Contacts

State:
Ontario
Address:
By Appointment Only, 225 Village Green Square Office Location - Pick-up at Warehouse, Warehouse address differ. Please call, 225 Village Green Square, Scarborough, ON M1S 0N4, Canada.
City:
Scarborough
Phone:
Postcode:
M1S 0N4

About GNS Party Rentals

GNS Party Rentals is a Canadian Party equipment rental service based in Scarborough, Ontario. GNS Party Rentals is located at By Appointment Only, 225 Village Green Square Office Location - Pick-up at Warehouse, Warehouse address differ. Please call, 225 Village Green Square, Scarborough, ON M1S 0N4, Canada.


Please contact with GNS Party Rentals using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find GNS Party Rentals opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.

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ALL reviews about GNS Party Rentals

  • BigCity
    Added 2024.11.12
    I run an a event company. I went in to check out the stock, owner treated me like criminal like I was trying to steal something. Wouldn't help me at all. This is not the way to run any business, especially a hospitality business.
  • By owner
    Added 2024.11.13
    Hi which location did you go too. Our ware house address is not listed in Google. If you want to deal with GNS you should make an appointment to meet the owner at the new warehouse. It clearly says in the google. I normally wouldnt response to persons who have no name. You shoud check the details in google and email me if you really have any concerns.
  • A Sal
    Added 2020.05.21
    The reviews others have posted online must be fake. I tried making a rental from GNS and was given the runaround every single time. very poor customer service. Their website is very misleading and is not 100% correct please avoid to avoid disappointment.
  • By owner
    Added 2020.05.21
    Thanks for your review. Hope yours is not fake review. We were closed for last 60 days. We haven't opened the store fully yet. So I dont know what your talking about. Good luck for trying
  • Nick Kossovan
    Added 2020.03.28
    My wife & I have been using GNS Party Rentals for years, for birthday celebrations, Christmas parties, etc. Their customer service is on point as is their rental fees.
  • By owner
    Added 2020.05.17
    Thank you Nick for your Review and also taking the time to post it during the Lockdown.
  • Nataleigh Gooden
    Added 2018.12.07
    The “uncle” of the owner is by far one of the rudest humans I have ever come across. I was yelled out, hung up on and flat out disregarded. If it wasn’t for the actually owner of the store I would report to the office of consumer affairs. Do NOT go here! Use another more customer service friendly place
  • Naeem
    Added 2017.09.11
    So the product they gave was fine, but pick up was a mess. I rented a tug-of-war rope from them on Friday (which btw didn't even have flags on them which is necessary to play the game) for which they called to cancel my booking on Saturday (according to them anyways, though I never saw a call on my phone), but I still got it luckily cause someone cancelled their booking last minute. Sidenote, if I make a booking beforehand, I shouldn't be worried about a call 2 days prior saying the item is not available. Anyways, I was supposed to use it until late on Saturday and drop it off on Sunday. The problem is they only gave me a 3 hour window for drop off, which was from 10am to 1pm. Since I had work at 10am which was on the other side of the city, I asked to drop it off earlier, and they would not budge. They insisted that they only open at 10am and there is no drop off spot. I told them I have work at 10, and they were just like maybe show up around 9:30 and maybe someone would be there but it's still my responsibility to give it to someone. Like seriously, you don't have a place I can drop if a rope!? Surprise, surprise, I show up at 9:30 and and no one is there. I even called them before leaving my house in the morning and after insisting I need to be at work at 10am, they are like drop it off in the back of the building by the loading dock. That ended up being super questionable and I couldn't even tell which dock was theres and which belonged to other stores (wasn't going to risk my $200 deposit by doing that). I mean come on, you guys have been in business for 20 years and couldn't arrange a drop off spot? And even when the guy came at 9:55, he's like we open at 10, give me 5 minutes to go inside and do stuff. Like what!? I'm dropping off a rope, just take it! So I ended up being late for work, had to deal with my boss and lost half an hour of wages just cause of this rope that couldn't be dropped anywhere. Nice job guys
  • Sarathi Abey
    Added 2017.06.13
    Dropped in a few times for some last minute items we needed for events and was so happy with the customer service we received. Really helpful and welcoming! Not to mention the adorable dog they have behind the desk who is also super friendly!
  • By owner
    Added 2017.06.13
    Thank you for your kind words! All of us here and Banzai(Our pup) really appreciate it!
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