Went in for a simple scratch repair/repaint. Selected this place based on more favourable reviews than other shops in area. Can confirm that my experience was positive - fair estimate, clear explanation of everything, repair delivered as promised and more quickly than promised. Thanks to Sam, Junior, Ryan, plus the auto body and painter labourers.
The job was good, but the communication with the customer and the advice to clients were not good. Also, the pricing imagine you have only a few dents in your car, they suddenly charge you almost $1000, which is not good and looks like a scam. After estimating the car, they didn’t give me the estimate and directly sent it to insurance. And i was shocked after they finished my car they charged me at the amount. Worse experience to bought my car here NGL.
I was really impressed with the level of professionalism and honesty throughout the entire process. They took the time to explain what was wrong in terms I could actually understand, and they never tried to push extra services I didn’t need. The work was completed on schedule, and my car has been running perfectly ever since. It’s rare to find a mechanic who genuinely cares about their customers, but this shop absolutely does. I’ll definitely be coming back for all future repairs and maintenance.
Picked up car and the replaced bumperwith glue and scratches….it did not look like a new part at all. They said the car came in with scratches, it did not. They said the packaging was the reason for the glue on bumper. They said they would re-order and get a new bumper…over two weeks later it was fixed. This time it was obvious they replaced with a new bumper…they buffed the scratches which we were happy about…nice enough people, was disappointed in the work originally done.
Was suggested here by insurance under a claim. Body work was completed well, and quicker than expected. They cleaned up the car nicely, also with a wash. Great overall service. I recommended them.
VERY poor treatment of my vehicle here, definitely would NOT recommend. From the front desk staff, to the ones drinking while working and smoking marijuana, on multiple occasions I have seen staff here drinking on the job. Car smelled like smoke after I received it back and when I confronted Ryan about it he said none of their staff smoke, meanwhile I've seen him and others smoke regularly while working on cars.
Absolutely terrible experience here. All the staff are incredibly rude, and unhelpful. You will know once you visit the shop and you see the manner in which they conduct business. They ruined my dream car and had no desire to actually fix it. Will be following up with my insurance company as well. STAY AWAY!!!! GO to any other collision center other than this one.
Simplicity Car Care West Hill is a Canadian Auto repair shop based in Scarborough, Ontario. Simplicity Car Care West Hill is located at 27 Morrish Rd, Scarborough, ON M1C 1E6, Canada.
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