Never visit this store they are such a liar, they claimed they will refund back the money and they did not yet refund my money it’s been a month.. never believe them.
I just wanted to commend Anna on her superior customer service skills, she made our shopping experience a positive and fun one. She greeted and acknowledged us immediately with a smile and engaged in friendly conversation…. definitely made my day to see someone that displayed such a professional, positive and fun demeanour.
Elisa or Alisa was AMAZING!!! Super sweet and professional, she went above and beyond for me and my sister, found us an item that seemed to be discontinued. I could go on… 10/10 <3
Good location in the STC mall so many people are passing the store. If you are smart and patient enough, you will get a good deal. Prices are okay and qualities of merchandise are above average. For times like today, saving money is first so it is just wise to shop here. Overall it is a good store
I bought the swimming shorts on the 30th of June and because there was an extreme long line up at the fitting room, I wasn’t able to try on the shorts. I usually buy small size swimming shorts, that’s around my waist line 30-32 but didn’t realize until I got home that this shorts were not stretchable. Im trying to exchange the shorts to a Large size this Sunday, July 2nd but the cashier told me they can’t due to their policy like something for a hygiene. This doesn’t make sense if its something hygiene related because a lot of people are trying on your product. Now this swimming short is complete useless and it’ll just go the garbage. Complete waste of time!
I was there yesterday May 24, 2023, what can i say your associate in the fitting room its look like she doesn't like to work there she look bother no eye contact or acknowledging us when someone wants to use the fitting room and fitting room smells urine its so nasty to be added how come cashier doesn't accept $100 Canadian bills not unless you show your Identification none of them knows how to check if its counterfeit? So i left empty handed
Went in yesterday to buy a few outfits for my upcoming events. Went to the fitting room to try my items on, and the Muslim girl working had so much attitude. She was super impatient, and told me that each time I had items I didn’t not want to purchase I had to come out to her in the front and give her those items, even if I wasn’t finished in the fitting room. How does it make sense for me to go up to her each time to give her items I did not want to purchase. I came back again after to try on more outfits, once again she had attitude and was rolling her eyes. I’m spending my own time & money so why does it matter to her? Not sure how some of these people get hired if they don’t know how to act with customers, especially if they are working in retail. This is my first time experiencing something like this.
Urban Planet is a Canadian Clothing Store based in Scarborough, Ontario. Urban Planet is located at 300 Borough Dr Unit #755, Scarborough, ON M1P 4P5, Canada.
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