Wow the Cantonese/mandarin speaking receptionist (the one with short hair) is so rude. If she hastes her job that much please quit already. It’s our first time coming here and it will definitely be our last. 1. She needs more document from us, instead of asking, she raised her finger and instructed us to hand her stuff. This is extremely rude. 2. When she’s done with everything she didn’t say anything either. We had to ask if that it and she then opens her precious mouth to say yes Terrible first impression, zero professionalism
My mother has been doing ultrasound every six months since June 2024. We have always had a very high evaluation of the receptionists, technicians and related services. But we are very dissatisfied with the technician who was responsible for doing ultrasound for my mother at 8:30 am on July 12, 2025. I once asked the receptionist what her name was. Maybe she said she didn't know for protection or because she didn't want me to complain. In fact, I just don't want to make an appointment with her next time. The reason is that my mother is an 82-year-old and has dizziness problems. It takes time to lie down every time. When the technician knew my mother's problem, she not only did not treat my mother with patience and kindness, but asked us to reschedule and said that it would be unfair to the next patient! Because patients with dizziness need more time! But we never knew about these rules, because the technicians who did ultrasound for my mother in the past were very patient and caring, and never gave us hard time. Since I refused to reschedule, she kept pushing my mother to hurry up. It is hard to imagine that an 82-year-old patient can move as quickly as a young person, not to mention that she has dizziness problems? Since my mother does not speak English, the technicians in the past would approve me to go in together to do translation, but this time she did not approve. When they could not communicate, she push my mother's body so rudely to turn around. If I was there at the time, my mother would not be treated like this. We were silent throughout the whole process because we were afraid that we would anger her and cause us more trouble. This technician who has rudely, no patience and kindness , I hope the senior of Lighthouse would deal with it seriously.
Staffs are so accommodating, especially Victoria. She was so patient taking my ultrasound even though my baby was not cooperative at that time. She tried her best so I won’t schedule another appointment and was there to check how I was feeling every time.
I have been to Midland old location to the new one over 15 years. Never have any problem with the appointment and the staff are helpful & efficient. Today I had my second Mammogram taken after a week ago (never take the second image before). I was so nervious and think of the worse!! Sherry (Mammogram Tech) & Amy Cheng (Ultrasound Tech) are so nice and caring. I really appreciate their professional & calm attitdue. I am keeping my finger cross and thanks to their kind words which made my day!
Lighthouse Medical Imaging is a Canadian Medical diagnostic imaging center based in Scarborough, Ontario. Lighthouse Medical Imaging is located at 4168 Finch Ave E G18, Scarborough, ON M1S 5H6, Canada.
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